QUESTIONS & ANSWERS

ON THE DAY

We arrive at your event usually 60 – 90 minutes before your booked time.

E.g. for an 8pm start, we arrive at 6:30pm.

Setup takes between 30 – 45 minutes. We are very quiet & very quick.

We fully test our systems before your hire & run off a test print to show you your great printout design.

Setup takes approx 30-45 minutes.

Please ensure there is access to a plug socket close to the set up point. Your venue will usually recommend the best place for your booth to operate smoothly. We cannot block doors/fire doors.

BOOTH QUESTIONS

It is 2m long, 2m high, 1.5m wide.

Your hire consists of sessions.

We call your print outs session prints. On each visit to the booth, the booth will take 4 photographs with your chosen green screen background.

It will lay the 4 photographs magically on your printout design. Once your guest/s exit the booth the 1 printout will be ready approx 30 secs later.

This is a session. You can have as many sessions as possible during your hire.

If you have ordered double prints, the booth will print 2 copies.

If you have ordered double prints & an album, the booth will print out 3 prints. 2 for your guests to keep and one for the album.

Yes, it's our most popular feature. We have over 350 digital backgrounds to choose from. You can choose a different background in each session.

Yes, we also include digital copies. These can be downloaded usually the day after your event.

We'll send you a link for your download on completion.

Yes, we've a selection of Hats, Wigs, Glasses & Signs.

BOOKING QUESTIONS

Your hire consists of sessions.

We call your print outs session prints. On each visit to the booth, the booth will take 4 photographs with your chosen green screen background.

It will lay the 4 photographs magically on your printout design. Once your guest/s exit the booth the 1 printout will be ready approx 30 secs later.

This is a session. You can have as many sessions as possible during your hire.

If you have ordered extra prints, the booth will print 2 copies instead of the standard 1.

If you have ordered extra prints & an album, the booth will print out 3 prints. 2 for your guests to keep and one for the album.

We also call it a memory book.

If you have ordered an album, the booth will print out 2 prints. 1 for your guest to keep and one for the album.

We take the opportunity to have your guest/s to write a special message in the album whilst waiting for their printout. The album is presented when we leave.

Instructions are on the footer of your invoice for reference.

Our website has a pay tab which can process all payments by card for your hire.

Simply put the amount you would like to pay in the payment box & follow the prompts.

Go to Payment Here.

Your hire balance must be finished no later than 7 days before your event date.

Absolutely, once your deposit has been paid, your remaining balance can be paid as & when in any amount via our website pay tab.

Yes, that's not a problem & is free to do so. Please note, we can only do this if your new date is available for you.

The deposit amount is £50. This secures your date.

Unfortunately not. The deposit is a booking fee. This covers the cost of all of the administration work we have to do for your booking. This is covered in our Booking terms & Conditions.

VENUE QUESTIONS

No problem, we work with your venue & can supply the relevant documents to them.

No problem, we work with your venue & can supply the relevant documents to them.

We recommend that you do. Most venues have had a booth before & are best at locating it for you. If you have a party planner or venue dresser, please let them know too.

Please ensure there is access to a plug socket close to the set up point. Your venue will usually recommend the best place for your booth to operate smoothly. We cannot block doors/fire doors.

No problem at all, we have an option on the booking form that notifies us if it's the case.

We need to know beforehand though as this determines whether we need an extra to bring an extra staff member.

Only if the booth is in a hard standing covered shelter, in a marquee or an outhouse.

We do not do open air garden hires.

There are 3 issues when having a booth outside, Wind, Rain & Harsh light.

Harsh sunlight can cause issues with the greenscreen. Wind causes issues with the curtains blowing in front of your guest & rain is an electrical risk.

Absolutely, we've done many home hires, please note that we would require exclusive use of a whole room. We also require no foot traffic during installation & de-installation.